Privacy Policy

1. Data Controller

VIÑA EDÉN is the data controller responsible for the personal data collected through this website.

• Address: Ruta 12 Km 26, Pueblo Edén, Maldonado, Uruguay
• Email: info@vinaeden.com
• Phone: +598 92 552 300

2. Data We Collect

• Registration data: name, email, phone, shipping address
• Purchase data: order history, product preferences
• Browsing data: IP address, browser type, pages visited, cookies
• Payment data: processed directly by payment gateways (Stripe, MercadoPago). Viña Edén does not store credit card data.
• Contact data: information submitted through the contact form
• Newsletter data: email, if the user voluntarily subscribes

3. Purpose of Processing

• Process and manage orders
• Send purchase confirmations and shipping updates
• Manage user accounts
• Send marketing communications (only with prior consent — newsletter)
• Improve browsing experience and site personalization
• Comply with legal and tax obligations
• Prevent fraud and ensure security

4. Legal Basis

• Contract performance (order processing)
• Consent (newsletter, non-essential cookies)
• Legitimate interest (security, fraud prevention)
• Legal obligation (invoicing, tax records)

5. Third-Party Sharing

We share data only when necessary for service delivery:

• Payment gateways (Stripe, MercadoPago, CobrosYA) — for payment processing
• Shipping services — for product delivery
• Mailchimp — for newsletter delivery (only if subscribed)
• Cloudflare — for hosting and CDN

We do NOT sell personal data to third parties. We do NOT share data for advertising purposes with external platforms.

6. Cookies

This site uses:

• Essential cookies: necessary for site functionality (session, cart, age verification, language preference). These do not require consent.
• Analytics cookies: to understand site usage and improve experience. These require consent.

The cookie consent banner allows you to accept or reject non-essential cookies at any time. You can change your preferences using the "Cookie preferences" link in the footer.

7. Your Rights (ARCO)

Under Ley 18.331 (Uruguay) and LGPD (Brazil), you have the right to:

• Access: request what personal data we hold about you
• Rectification: correct inaccurate data
• Deletion: request deletion of your data
• Opposition: object to certain data processing
• Portability: request your data in a portable format (LGPD)
• Consent withdrawal: withdraw consent at any time

To exercise these rights, contact us at info@vinaeden.com. We will respond within 5 business days.

You may also file a complaint with the URCDP (Unidad Reguladora y de Control de Datos Personales) at www.gub.uy/unidad-reguladora-control-datos-personales

8. Security

• All data transmission is encrypted via SSL/TLS
• Payment data is processed by PCI-DSS compliant providers
• Access to personal data is restricted to authorized personnel
• We implement industry-standard security measures to protect your data

9. Data Retention

• Account data: retained while the account is active, plus 5 years after last activity for legal compliance
• Purchase records: retained for 10 years as required by tax law
• Newsletter subscriptions: until the user unsubscribes
• Navigation cookies: maximum 12 months

10. Minors

• This site is intended for persons 18 years or older
• We do not knowingly collect data from minors under 18
• If we discover data collected from a minor, it will be deleted immediately

11. Changes

• We may update this policy at any time
• Changes take effect upon publication
• The last significant update date is shown at the bottom of this page

12. Contact

• For privacy inquiries: info@vinaeden.com
• Address: Ruta 12 Km 26, Pueblo Edén, Maldonado, Uruguay
• URCDP: www.gub.uy/unidad-reguladora-control-datos-personales